Return Policy
Return Timeframe: Customers are eligible to return products within 7 days of receiving their order.
Condition of Returned Items: Items must be returned in their original condition, including packaging, tags, and accessories. Any items returned in a damaged or used condition may not be eligible for a full refund.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
Deduction on Returns: A restocking fee of [X%] of the purchase price will be deducted from the refund to cover handling and processing. This fee is only applicable if the item is returned in a condition that allows for resale.
Refund Process: Upon receiving and inspecting the returned item, we will notify the customer of the approval or rejection of their refund. If approved, the refund will be processed, and a credit will automatically be applied to the customer's original method of payment, less any applicable deductions.
Exceptions / Non-returnable Items: Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), perishable goods, and personal care goods. Please contact us if you have questions or concerns about your specific item.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email].
Contact Information: For more information about our return policy, or if you have questions, please contact us at support@themarketplacehub.store